Shipping Protection

At KidsCarsToys, our top priority is ensuring your purchases arrive safely and securely. To provide you with extra peace of mind, we offer ShipProtect – a tracking service that covers lost, damaged, or stolen packages during transit. By selecting this optional add-on at checkout, you can be confident your orders are protected throughout their journey.

Why Choose Shipping Protection?

1. Quick Reimbursement: Claims are reviewed, approved, and a new product is shipped to you within 3 business days.
2. Comprehensive Protection: Safeguard your packages against theft, damage, or loss during transit.
3. Peace of Mind: Shop with confidence, knowing your items are secure.
4. Simple Claims Process: ShipProtect offers an easy claims process that quickly resolves issues should anything go wrong.
5. Affordable: Add this feature to your order at checkout for a small fee.

How to Activate or Deactivate Shipping Protection?

The Shipping Protection feature can be easily toggled on or off during the checkout process.

On the cart page, you'll find a shipping protection toggle. Simply click the toggle to activate or deactivate coverage for your order.

Q: What does shipping protection cover?
A: Shipping protection covers your package against theft, damage, and loss during transit.

Q: How much does shipping protection cost?
A: A small fee will be added at checkout to cover the cost of shipping protection.

Q: How do I file a claim if something goes wrong?
A: If your package is lost, damaged, or stolen, you can easily file a claim through ShipProtect's simple process. You will receive claim instructions along with your order confirmation. Alternatively, you can email your order number to info@KidsCarsToys.ca

Q: Can I add shipping protection after placing my order?
A: Unfortunately, shipping protection must be selected during the checkout process and cannot be added afterward.